Shipping policy
Shipping & Delivery Policy
Thank you for visiting and shopping with Dravix, operated by Black Valk Online Inc.
Order Processing Time
All orders are generally processed within 1–3 business days, excluding weekends and holidays.
Orders placed after 12:00 PM EST on Fridays may begin processing on the next business day.
During periods of high order volume, processing times may be extended.
If your order experiences a significant delay, we may contact you by email.
Shipping Rates & Delivery Estimates
Applicable shipping rates are displayed at checkout.
Estimated delivery times are:
Canada: 4–15 business days
United States: 4–12 business days
International: 6–20 business days
Delivery times are estimates and are not guaranteed.
Delays may occur due to carrier delays, customs processing, weather, supply chain disruptions, high shipping volume, or other factors outside our control.
Shipment Confirmation & Tracking
Once your order has shipped, you may receive a shipment confirmation email containing tracking information.
Tracking numbers may require approximately 24–72 hours to become active.
Customs, Duties, and Taxes
Dravix is not responsible for customs duties, taxes, import fees, or other charges imposed by applicable authorities.
These costs are the responsibility of the customer unless otherwise stated.
Damaged or Lost Packages
If your order arrives damaged, contact us at:
Please provide your order details and photographs of the damage where applicable.
We will work with you and, where appropriate, the shipping carrier to investigate the issue.
Although we are not responsible for loss or damage directly caused by shipping carriers, we may assist customers with carrier claims where applicable.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided, we may attempt to contact you before shipment.
If the order has already been shipped to an address provided by the customer, Dravix is not responsible for failed delivery resulting from incorrect customer-provided information.
Missing or Stolen Packages
If tracking shows your package as delivered but you have not received it, contact us as soon as possible.
We may assist in requesting an investigation with the applicable carrier.
Carrier investigations may require additional time and may take up to 21 business days depending on the circumstances.
Shipping Delays
Shipping and processing times may occasionally be extended due to high demand, carrier disruptions, customs processing, supply chain issues, weather, or other circumstances outside of our control.
Contact
For shipping-related questions or concerns, contact: