Privacy policy
Privacy Policy – Dravix
Overview
This Privacy Policy describes how Dravix (“we”, “us”, or “our”) collects, uses, and discloses personal information when you visit our website, interact with our services, or make a purchase.
By using our website, you agree to the practices described in this policy.
Contact
For privacy-related questions, concerns, or requests, contact:
Personal Information We Collect
When you visit our website or make a purchase, we may collect information necessary to provide and improve our services.
Device Information
We may automatically collect:
• IP address
• Browser type and version
• Time zone
• Cookie and tracking information
• Pages viewed
• Website interactions
This information may be used to improve website performance, understand customer behavior, prevent abuse, and support analytics.
Order Information
When you make a purchase, we may collect:
• Name
• Billing address
• Shipping address
• Payment-related information
• Email address
• Phone number
We use this information to process transactions, fulfill orders, prevent fraud, provide customer service, and communicate with customers.
Customer Support Information
If you contact us, we may collect information such as:
• Name
• Email address
• Order information
• Information you voluntarily provide to us
This information is used to provide support and resolve customer inquiries.
How We Use Your Information
We may use personal information to:
• Process purchases and transactions
• Fulfill and ship orders
• Communicate with customers
• Provide customer support
• Prevent fraud and unauthorized activity
• Improve our products, website, and services
• Analyze website activity
• Send marketing communications where permitted and where you have opted in
Sharing Your Information
We may share information with service providers necessary to operate our business.
These may include:
• Shopify
• Payment processors
• Shipping and fulfillment providers
• Analytics services
• Advertising platforms
• Customer support providers
We may also disclose information where required by law or when necessary to protect our legal rights, customers, or business.
Behavioural Advertising
We may use certain information to provide relevant advertising through platforms such as:
• Shopify Audiences
Advertising preferences and opt-out options may be managed through the applicable advertising platforms.
Cookies
We may use cookies and similar technologies to:
• Improve website functionality
• Remember customer preferences
• Analyze website traffic
• Measure advertising performance
• Support personalized advertising
You may disable cookies through your browser settings. However, certain website functions may not operate properly if cookies are disabled.
Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide our services
• Complete transactions
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
You may contact us to request deletion of eligible personal data.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
• Request access to your information
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable
• Object to certain uses of your information
To submit a request, contact:
European Economic Area Users
If you are located in the European Economic Area, personal information may be processed under legal bases including:
• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
Information may be transferred outside of your country, including to Canada and the United States, where permitted under applicable law.
California Users
California residents may have certain rights under applicable privacy laws, including rights to:
• Request access to personal information
• Request correction
• Request deletion
Dravix does not sell personal information as that term is traditionally understood.
Automated Decision-Making
We do not use fully automated decision-making that produces significant legal or similarly significant effects on customers.
Fraud prevention and security systems may automatically identify or temporarily block activity considered suspicious.
Do Not Track
Because there is not currently a universally accepted industry standard for responding to “Do Not Track” browser signals, our website may not respond to those signals.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements.
Updates will be posted on this page.
SMS Privacy Policy
By opting into Dravix SMS marketing, you may receive messages regarding:
• Orders and account updates
• Promotions and offers
• Cart reminders
We may collect information such as your phone number and basic customer information necessary to provide SMS services.
We use this information to send opted-in messages and provide customer support.
We do not sell SMS consent or SMS marketing information to third parties for their own marketing purposes.
Information may be shared with service providers that help us deliver SMS messages.
You may unsubscribe from SMS messages at any time by replying:
STOP
For SMS-related support, contact: