Refund policy
Refund Policy
At Dravix, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms, conditions, and procedures under which returns, refunds, and related requests may be accepted or declined.
By placing an order with us, you acknowledge and agree to the terms set forth in this policy.
30-Day Return Window
We offer a thirty (30) day return window beginning from the date your order is marked as delivered by the applicable shipping carrier.
Return requests submitted outside of this timeframe may not be eligible for review or approval.
Return Eligibility
To qualify for a return, all items must meet the following conditions:
• The product must be unused and unworn.
• The product must be in the same condition in which it was originally received.
• The item must be returned in its original packaging.
• All tags, labels, inserts, accessories, and components must be included.
• The item must not show signs of use, damage, alteration, excessive wear, or tampering.
We reserve the right to determine whether a returned item meets these requirements.
Items that do not meet these conditions may be rejected and may be returned to the customer at their expense.
Valid proof of purchase is required for all return requests. This may include an order confirmation, receipt, transaction record, or other documentation verifying the purchase.
How to Request a Return
To initiate a return, contact our support team at:
Please include:
• Your order number
• The item or items involved
• The reason for your return request
Submitting a return request does not automatically guarantee approval.
We may request additional information, photographs, videos, or other documentation when reviewing your request.
If your return is approved, we will provide instructions explaining how and where to return your item.
Items returned without prior authorization or without following the provided return instructions may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless otherwise required by applicable law or explicitly stated by our support team.
We strongly recommend using a trackable shipping method when returning an item.
Dravix is not responsible for returns that are lost, damaged, delayed, incorrectly addressed, or otherwise not successfully delivered to the designated return location.
Return Inspection
Approval of a return request does not automatically guarantee a refund.
Returned items must first be received and inspected.
The final refund decision will be based on whether the returned product complies with the eligibility requirements outlined in this policy.
We reserve the right to deny returns involving suspected fraud, excessive return activity, policy abuse, intentional product misuse, or attempts to bypass our return requirements.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please provide your order information and, when requested, photographs or other evidence showing the issue.
Once reviewed, we may provide a replacement, store credit, refund, or another appropriate resolution depending on the circumstances.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or logistical reasons.
These may include:
• Perishable goods
• Custom or personalized products
• Personal care and hygiene products
• Beauty and skincare products where return restrictions apply
• Hazardous materials or flammable goods
• Items marked final sale or non-returnable
If you are unsure whether your product is eligible, contact us before returning it.
Exchanges
We do not offer direct exchanges as part of our standard process.
If you wish to obtain another item, size, color, variation, or model, you must first request a return for the original item and then place a new order.
Submitting a return request does not guarantee approval or availability of a replacement product.
Inventory may change at any time.
European Union Customers
Customers in the European Union may have additional cancellation or return rights under applicable consumer protection laws.
Where legally required, customers may have the right to cancel or return qualifying orders within fourteen (14) days of receipt.
Applicable exclusions may still apply.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Approved refunds are generally processed within ten (10) business days, although your bank or payment provider may require additional processing time.
Original shipping charges are non-refundable unless otherwise required by law.
If more than fifteen (15) business days have passed since your refund was approved and you have not received it, contact:
Dravix reserves the right to update or modify this Refund Policy at any time.